The requirements for a new property or transition project differ based on the situation and property. Because each property is unique, we have a customized approach in place to assure the business's success. 

This process includes creating a business plan to ensure that every owner/investor understands the company's strategy and direction. Once the business plan has been accepted, we will finish our service agreement, which will include all services essential for a healthy and sustainable business.

The onboarding process for a new property can vary in duration, depending on the level of services required.

Our usual turnaround time for a ready, cleaned, and unoccupied property is about two weeks. The process, however, can take anywhere from 1 to 8 weeks.

To help streamline the onboarding process, we keep furniture in stock and have a team of experts who specialize in launching short-term rentals.

Our rental rates are set by a combination of artificial intelligence and manual administration. Prices are discussed and decided during the business planning process based on supply and demand as well as occupancy optimization.

We employ artificial intelligence to continuously monitor availability, change pricing on a regular basis, and collect accurate demand data.

Manual administration, on the other hand, is undertaken on a regular basis to assure accuracy and to override any rules or circumstances that the AI is unable to identify. As a result, our rates are dynamic and responsive to market conditions.

Our service does not include insurance or protection for your property. We strongly recommend that all property owners purchase short-term rental liability coverage as an add-on to their existing insurance.

There are many companies that offer this type of coverage, such as Berkshire Guard and Proper. Additionally, listing platforms like Airbnb may have their own liability coverage options available.

You can read Airbnb's policy on this topic here.

At Oakgate, we have a strict protocol in place for handling damage and disputes, as outlined in the terms and conditions of each listing we manage.

This includes thorough documentation and camera reviews, as well as recorded incidents. We are proud to say that due to these procedures, we have a 99.9% success rate for claims involving guest damage.

Repairs and maintenance are normally handled by our management staff the same day they are reported or at the guest's chosen time.

Any costs incurred will be invoiced at a discounted rate to our internal management and cleaning services clients.

To access our network of home service providers, external clients or clients who didn't sign up for our full-service management package will need to pay a subscription fee.

If the property owner has a dedicated repair staff for specific items such as electrical, heating/AC, and plumbing, we welcome their contact information for future use.

Yes, client-proposed rental rules and policies can be discussed and reviewed during the business plan proposal. We strive to provide a tailored management plan that aligns with your specific needs and requirements.

Yes, there is a minimum management fee of $50 per property to cover the cost of maintaining our platform and tools for each listing.

Clients can, however, reserve days for personal use by contacting our customer service line via email or text message.

We understand that things may change, and while we have a strict no-cancellation policy to maintain our high standards with guest, we understand that sometimes it may be necessary to cancel reservations.

In these cases, a penalty of $500 per reservation, plus commission for that reservation will apply to cover any costs incurred. We appreciate your understanding and encourage you to plan carefully to avoid any unnecessary charges.